Delivery and payment methods Term of execution and delivery:
Delivery:
Payment methods
Products damaged or non-compliant, upon delivery In the case of delivery of a damaged or non-compliant product, the customer has the possibility to refuse delivery and to specify this on the transport document of the carrier. Therefore, the customer will check the compliance of the delivered products and will inform the Todome Fero SRL hotline service by e-mail, telephone or registered letter with acknowledgment of receipt addressed to Todome Fero SRL, Sat Leu, Comuna Leu, T54, P3, Lot 2 (1/2A), Dolj. Todome Fero SRL undertakes to take over the damaged or non-compliant products at its own expense and to re-dispatch as soon as possible compliant products.
Loss of packages If within 10 days after the order has been processed by Todome Fero SRL, the delivery was not made, the customer has to inform by telephone, fax or e-mail the hotline service of SC Todome Fero SRL. SC Todome Fero SRL will submit a complaint to the supplier to find out the reason for the delivery delay. There may be several reasons: