You can request the return of ordered and already delivered products only if upon receipt it is found an inappropriate quality (cracks, missing parts), the payment of the return fee being borne by TODOME FERO SRL. If the customer changes its mind about the purchase of the products, the return fee will be borne by the customer.
To ensure a smooth return, please let us know your name, address and your order number. The return of products is accepted by Todome Fero SRL only if the following conditions are met:
- the products are sealed in their original packaging, found in the same condition they were at the moment of delivery; this check is carried out in the Todome Fero SRL warehouse upon reception of returned goods;
- in case of accepting a return of products, Todome Fero SRL will issue an invoice "reversal", in accordance with the legal provisions in force, upon reception of the products in the Todome Fero SRL warehouse..