Frequently Asked Questions

1. How do I place an order?

To place an order, simply browse our products, add items to your shopping cart and proceed to checkout. Follow the on-screen instructions to complete your purchase.

2. What payment methods do you accept?

We accept various payment methods, including credit cards, PayPal and bank transfers. You can select your preferred payment method during checkout.

3. How long does delivery take?

Delivery time may vary depending on your location and product availability. We strive to deliver your products as quickly as possible.

4. What is your return policy?

You may return products within 30 days of purchase for a full refund. Please make sure the product is in its original condition and packaging.

5. How do I contact customer service?

You can contact our customer support team by email, phone or through the contact form on our website. We are here to help you with any questions or concerns.

6. What is the difference between steel and aluminum?

Steel metal fittings are stronger than aluminum in terms of mechanical strength. Steel is a harder and denser material, offering greater resistance to impact and mechanical forces.

In contrast, aluminum is lighter and has better corrosion resistance, making it suitable for wet environments. The choice between the two materials depends on personal preference, cost and specific project needs.

7. What is the method of painting metal confections?

Painting of metallic confections is done only in electrostatic powder coat with a fine matte textured finish.

8. What is thermal galvanizing?

Galvanizing in thermal bath is a beneficial method to reduce the corrosion of steel.

9. Can the models be made to different dimensions from the standard ones?

Yes, we are manufacturers and we can customize products to the dimensions you specify.

10. How will the delivery be made?

The delivery is made using Todome trucks or partners, with a fleet optimized for the safe transport of heavy or agabaritic products.